Please note due to high demand in the workshop, if your bicycle only needs safety related items such as brake pads and/or cables to complete the service the technician will replace these items without contacting you unless told specifically not to at point of drop off. I set a limit on these safety items of £60 on-top of the service cost. Please note any parts that are not supplied by Veloflambe are subject to a corkage fee of £10 per part on top of any work carried out.

We ask that bikes are delivered to us in a reasonably clean state, a discretionary cleaning charge of £20 may be added if this is not the case.

Your bicycle should be collected within 7 working days of the service completion, Veloflambe reserves the right to charge a storage fee of £5 per day if the bicycle has not been collected within this time. Any bicycles left with us for a period of over 30 days will be assumed to have been abandoned and may be disposed of or sold to recuperate costs. We have never had to do this yet and will make every effort to avoid such eventuality.

Payment Terms and Conditions

Payment

1. Full payment is required at the time of purchase unless otherwise agreed in writing.
2. We accept cash, major credit/debit cards, bank transfers, and other approved payment methods.
3. All prices are quoted in the applicable currency and include applicable taxes unless otherwise stated.

Deposits and Special Orders

1. A non-refundable deposit of 50% is required for all special orders, custom-built bicycles, and products ordered specifically for the customer.
2. The remaining balance must be paid before collection or delivery.
3. Deposits may only be refunded if we are unable to supply the ordered goods.

Repairs and Servicing

1. Payment for repairs and servicing is due upon completion and before the bicycle is released.

Lay-by or Installment Payments (If Offered)

1. Lay-by or installment arrangements are available only by prior agreement.
2. Failure to make agreed payments may result in cancellation of the order.
3. Deposits and payments already made may be retained to cover administration and restocking costs, subject to applicable law.

Outstanding Accounts

1. Business account customers and clients with service contracts must settle invoices within the agreed credit period (30 days from the invoice date).
2. Overdue accounts may incur interest at the maximum rate permitted by law.
3. Veloflambe Cycle Repair reserves the right to suspend further credit or deliveries until outstanding balances are paid.

Ownership of Goods

All goods remain the property of the business until full payment has been received.

Refunds

1. Refunds and exchanges are subject to the business’s Returns and Refund Policy and applicable consumer protection laws.
2. Special-order or custom-built items are generally non-refundable unless faulty or otherwise required by law.

Pricing

1. Prices are subject to change without prior notice.
2. Pricing errors may be corrected before an order is completed.

Returned Payments

Any bank charges or fees resulting from declined, dishonoured, or reversed payments are the responsibility of the customer.

Right to Refuse Transactions

The business reserves the right to refuse or cancel any transaction where payment cannot be verified or where fraudulent activity is suspected.

Acceptance

By purchasing goods or services from Veloflambe Cycle Repair, the customer acknowledges that they have read, understood, and agreed to these Payment Terms and Conditions.