Terms and Conditions

Please note due to high demand in the workshop, if your bicycle only needs safety related items such as brake pads and/or cables to complete the service the technician will replace these items without contacting you unless told specifically not to at point of drop off. I set a limit on these safety items of £60 on-top of the service cost. Please note any parts that are not supplied by Veloflambe are subject to a corkage fee of £10 per part on top of any work carried out.

We ask that bikes are delivered to us in a reasonably clean state, a discretionary cleaning charge of £20 may be added if this is not the case.

Your bicycle should be collected within 7 working days of the service completion, Veloflambe reserves the right to charge a storage fee of £5 per day if the bicycle has not been collected within this time. Any bicycles left with us for a period of over 30 days will be assumed to have been abandoned and may be disposed of or sold to recuperate costs. We have never had to do this yet and will make every effort to avoid such eventuality.